GNZ POWERFOOD WEBSITE FAQs
GNZ POWEFOOD
What is GNZ Powerfood?
GNZ Powerfood is GNZ Bioscience Limited’s superfood product category. Youcan learn more about our company and other products here.
GNZ stands for “Genuine New Zealand”, ourcommitment to sourcing the finest New Zealand ingredients for all our products.
Our Mission
To deliver all natural,evidence-based, New Zealand made power food products that help you recover,recharge and renew your body.
Our Vision
To revolutionize holisticwellness by becoming the #1 trusted provider of premium quality, all natural,New Zealand made power food products.
PRODUCTS
What are your hero ingredients?
Our hero ingredients include blackcurrants, kiwifruit,beetroot, broccoli sprout powder, manuka honey, honeydew honey, apple cider
vinegar and malt. All these are premium New Zealand ingredients with scientificallyand clinically proven health and wellness properties.
You can read more about our ingredients and their health and wellness benefits here.
What are your Products?
Our products include:
- 100% natural VB-8 Recharge Powder to support exercise recovery, boostenergy and promote overall wellness. It has 8 superfood ingredients: blackcurrant, kiwifruit, beetroot, broccoli sprouts, turmeric, ginger, cinnamonand black pepper.
- All-purpose 100% natural sweetener Honey Elixir made with manuka honey, honeydew honey, apple cider vinegar and kiwifruit to add sweetness to VB-8, eat on its own as a health and wellness shot and use in drinks, cooking and baking.
- All-purpose 100% natural sweetener Malt Elixir made with malt and coconut treacle to add sweetness to VB-8, eat on its own as an energy shot and use in drinks, cooking and baking.
You can read more about our products, ingredients andtheir health and wellness benefits here.
Where are your products made?
All our products are proudly made in New Zealand.
ORDERS
How can I place an order?
You can buy GNZ Powerfood products online here.
To place an order over the phone, please contact us at +64 21 771 808 (mobile or WhatsApp).
To place an order by email, please contact us with your details and requirements on hello@gnzbioscience.co.nz and we would love to help you.
Can I change my order?
If you want to change your order please email hello@gnzbioscience.co.nz with your order details as soon as possible and we will do our very best to help. Please note that our pick and packing team move fast, so they may have already processed your order. To find more information on changing your order, please visit our returns and refunds policy here.
What can I do if I haven’t received my confirmation email?
If you have already placed and completed an order, you should receive an email within 5-10 minutes of your purchase. If you have already placed your order and have not heard from us following this time please send us an email at hello@gnzbioscience.co.nz . We will review your order history and will notify you if there are any issues.
PAYMENT & DELIVERY
How do I pay?
GNZ Bioscience processes your payments securely using the Windcave Payment Processing System.
Windcave’srobust security measures ensure that your payments are processed with the utmost protection for your sensitive information. With Windcave’s user-friendly interface, you can make payments seamlessly, whether you’re using a credit card, debit card or digital wallet.
If you experience any issues when checking out, please don’t hesitate to contact us at hello@gnzbioscience.co.nz and our team will be more than happy to help you.
How much is
freight?
If you live in Blenheim, we provide free deliveries for all products.
Freight is FREE for all orders of NZD100 or more nationwide.
Freight is $8 for order less than $100 (standard delivery)
Freight is $14 for orders less than $100 to RD addresses (rural delivery)
How Do I use my discount code?
If you have a GNZ Powerfood discount code, you can enter this as you purchase your chosen products. When checking out, you’ll be prompted to enter your discount code. Once entered, you will see the price adjustment when successful. If you have any issues using your discount code, please don’t hesitate to get in touch with our team at hello@gnzbioscience.co.nz.
Where is my order?
If your parcel has not arrived by the estimated time of delivery, please first double-check around your property and with your neighbours. Please try and track your parcel through our shipping provider. If you can’t find your parcel, we will track the item for you.
Can I track my order?
Absolutely! If you are waiting on a delivery from us within New Zealand, please use the tracking number provided in your confirmation email to check the delivery status on the New Zealand Post website here.
Can you deliver to a PO Box number?
No. We are unable to deliver orders to a P.O Box address. We can only deliver to physical addresses.
Which countries do you ship to?
At the moment, we ship within New Zealand only. If you live in a country other than New Zealand, please contact us at hello@gnzbioscience.co.nz and we will see how we can help.
REFUNDS & RETURNS
What is your returns policy?
We want you to love and enjoy your GNZ Powerfood products. If you are not happy with your purchase you can return the product to us within 30 days of delivery for a refund, less shipping costs.
For further details, please get in touch with our team at hello@gnzbioscience.co.nz.
How long does it take to get my refund?
We will process your refund when we receive your returned products. You should receive an email to confirm that your items have arrived and a refund will be processed within 2 working days.
Please send an email to us at hello@gnzbioscience.co.nz if you have not received your refund within 10 days and we will make sure that this is processed for you.